how to contact instagram support chat email and recover instagram account

How To Contact Instagram Support: IG Support Chat & Email

If you are an avid Instagram user, you might sometimes feel the need to contact Instagram support about an issue that you are having with Instagram.

It is very normal to have a problem with your IG account. Especially, if you are an Instagram influencer you might want to solve these little problems as fast as possible.

Instagram is a giant social media platform with over 1 billion active users. Currently, there are more than 25 million businesses that are operating daily on Instagram. While Instagram is becoming more and more popular, it is getting much harder (nearly impossible) to contact Instagram for support. Obviously, with a high volume of active users, it is not possible to assist each and every one of them on time.

So when you try to reach out to Instagram support your chances are quite unlikely to get a response back, unless it’s a security breach or a known exploit.

Also, if you are a verified user or an influencer with a good following, you will get faster support from Instagram.

But that doesn’t there is no option for you to get help. There are a lot of ways you can try and contact Instagram for help. Here we have listed all the possible ways you can contact Instagram and solve any issue ASAP!

How To Contact Instagram Support

  1. Go to
  2. On the left-hand side, click Privacy and Safety Center
  3. Click Report Something
  4. Select the type of issue you’re experiencing
  5. Look for a link that says report it
  6. Fill out the form and hit send

This is the easiest way to contact Instagram support. There is another way you can try to contact Instagram. You can directly go on the Instagram mobile app and try out:

  1. Go to your Profile
  2. Hit Settings at the top right
  3. Scroll down to Support > Report a Problem
  4. Follow the instructions there

To help you better understand, here are some screenshots to navigate you through the whole process

how to find instagram help live chat support

How Long Will It Take To Get a Response From Instagram

Usually, it takes 2-3 days to get a reply from Instagram. But sometimes it can take more than that. If you are a verified user, your chance of getting a reply from Instagram is better than someone whose ID is not verified.

Because of the high amount of traffic, sometimes it becomes difficult for Instagram to reply to everyone. Even if you don’t get a reply back from Instagram, make sure to report your problem multiple times.

Wait for at least 3 days before you report another problem. Check your email to see if you got a reply from Instagram support.


Still Didn’t Get a Reply From Instagram Support?

Wondering why you still haven’t got a reply back from Instagram support. Unfortunately, this can happen a lot.

I know it can be very disturbing when you contact Instagram repeatedly and still don’t get any answers to your problem. For such a big company, you would at least expect them to be a bit more cooperative and helpful.

It is really obnoxious that there is no other way to contact Instagram when you are having a problem with your account. The worst part is while you have been waiting for days to get a reply back from Instagram about your problem, you don’t even know if you will ever get a reply.

This is really frustrating. Your account might get hacked and you won’t be able to contact Instagram about it. There have been many instances with so many people, where they didn’t get a reply back from Instagram.

So what can be the possible reason Instagram didn’t think it was necessary to reply to your report?

Maybe Instagram didn’t find your issue to be of high priority or very important. This mostly happens to users who are not verified by Instagram. If you are not an influencer, celebrity or public figure chances are your complaints won’t get much of a priority.

With over one billion users it is really hard for Instagram to reply to each and every single complaint. Instagram probably get an absurd amount of report and complain and it is very hard for them to even filter the important ones from the spam.

You probably thinking how hard can it be to have good customer support for a billion-dollar company like Instagram. Yes, you are absolutely right. They should indeed have good customer support. But unlike Facebook Instagram is not very popular for its customer service.

How to Find Help For Instagram Problems

So, assuming that you have tried to contact Instagram for help and have not been able to get a reply back from Instagram, there are a few other options you can try out.

If you are having problems with your Instagram account and still haven’t found any solution you can try asking your questions on Reddit r/instagram. Here you will find people will similar problems and hopefully someone with the correct answer. Reddit is a great community to find help.

You can also try to leave a message on Instagram’s Facebook page or Twitter page. But it is very unlikely that you will get a reply back from Instagram support.

Another great place to find solutions for your problems would be  Here you will find plenty of FAQs and Q&A from Instagram. Most probably you can find a basic solution to your problem from here.

instagram help how to contact instagram support

Although your problem might not be the same as others, still you might just understand why you are having the problem with your Instagram account in the first place.

You can type your question here and see if there’s an answer that matches your search query.

I know instead of going through FAQs, you would want to talk to a real person in real time but Instagram still didn’t start the live chat support option for its consumers.

What Types of Problems You Can Report On Instagram Support

Instagram always gives the most priority to its users’ security.

If your account is under some sort of threat you can expect immediate support from Instagram, especially if you are an Influencer or Celebrity.

There are several other reasons why you can contact Instagram:

  • Hacked Account 
    If you think your account has been hacked or compromised, you should immediately contact Instagram for support.
    Do not share your personal information or password, if you think your Instagram account has been hacked. Once you report your hacked Instagram account someone from Instagram support will try to contact you and solve your problem ASAP.
  • Impersonation of Account
    Instagram is full of impersonators and fake accounts. This is a very serious offense. Although most of the time they choose to ignore it.
    Unless you are a celebrity, chances are you won’t get a reply back from Instagram for your account impersonation.
  • Underage Children
    Instagram is very strict with its policy. They simply don’t allow any underage accounts. If you think you’ve found an account belonging to someone under the age of 13 you can report it to Instagram and they will take action against it.
    Instagram will temporarily deactivate the account and after manual verification, if the account is found to violate Instagram’s policy it will be permanently deactivated.
  • Hate Speech or Misinformation
    If an account is found to use hate speech against a certain community or spread misinformation or create propaganda, you can report that to Instagram.
    If your concern is valid Instagram will likely take action against it. Although Instagram might not deactivate that account, if a certain post is found to be derogatory they might delete that post.
  • Exposing Private Information
    You can report someone for exposing private information. But you can report this only when that information affects you directly. If someone has exposed any information related to you that you don’t want to share in the public domain, you can report that person.
  • Self Harm
    You can report someone for self-harm or any physical abuse. Reporting self-harm can get a certain post deleted if not that account is deleted.
  • Exploitation
    You can select this option to report human trafficking or if you feel someone is trying to exploit you with your account.
  • Other
    If you don’t see your reason for wanting to contact Instagram, click this option.

Previously it was much harder to contact Instagram and report a problem.

What is Instagram customer support number?

Also, Instagram does have a phone number which is (650) 543-4800, but it is very unlikely to get actual support for account-related problems.

How To Email Instagram Support?

You can also try sending an email at and report your problem. Hopefully, they will reply and solve the issue that you are having with your Instagram account. Usually, Instagram takes 7 days to reply. If you still haven’t got a reply back from Instagram within 7 days, you can send a follow-up email for support.

If Instagram doesn’t find your problem to be conclusive or important they will most probably avoid the email.

Here are some screenshots of the problem people are facing on Instagram

how to contact instagram for help

instagram problem contact IG support

ig contact support

How To Report a Problem On Instagram

You can directly report any of the problems listed above from your smartphone or PC. You can find an option to report those problems on the Instagram apps

how to report problem in instagram support

Written by Daccanomics

Daccanomics is an independent news media company. It is founded with one purpose only – to give the much-needed and sought-after knowledge to help our readers.

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